Behavioral Competencies - Questions

Teamwork/Cooperation
a.. Describe the types of teams you've been involved with. What were your roles?
b.. Describe a team experience you found rewarding.
c.. Describe a team experience you found disappointing. What would you have done to prevent this?
d.. Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?
e.. Tell me about a time when you worked with a classmate or colleague who was not doing their share of the work. How did you handle it?
f.. Describe a situation in which you had to arrive at a compromise or help others to compromise. What was your role? What steps did you take? What was the result?
g.. Tell me about a time when you had to work on a team that did not get along. What happened? What role did you take? What was the result?
Customer Orientation
a.. Give me a specific example of a time when you had to address an angry customer. What was the problem and what was the outcome? How would you assess your role in defusing the situation?
b.. Give me an example of when you initiated a change in process or operations in response to customer feedback.
c.. Tell me about a marketing promotion/initiative or information dissemination you developed. How did it meet the customer's need(s)?
Commitment to Continuous Quality/Process Improvement
a.. Tell me about a suggestion you made to improve the way job processes/operations worked. What was the result?
b.. Tell me about one of your workplace improvements that another department now uses.
c.. Give me an example when you initiated a change in process or operations.
d.. In your last job, what problems did you identify that had previously been overlooked? Were changes made? Who supported the changes as a result of your ideas?
e.. Describe something you have implemented at work. What were the steps you used to implement this?

Creativity/Innovation
a.. Describe the most significant or creative presentation/idea that you developed/implemented.
b.. Describe a time when you came up with a creative solution/idea/project/report to a problem in your past work.
c.. Tell me about a time when you created a new process or program that was considered risky. What was the situation and what did you do?
d.. Can you give me an example of how you have been creative in completing your responsibilities?
e.. Can you think of a situation where innovation was required at work? What did you do in this situation?
f.. When was the last time you thought "outside the box" and how did you do it? Why?
g.. Tell me about a problem that you've solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?
h.. Give me an example of when someone brought you a new idea that was odd or unusual. What did you do?